Delete your account and your data
You can close your Expedys account at any time, from the app or by writing to us. This page explains how, what gets erased, and what the law requires us to keep.
From the app
This is the fastest route: deletion is immediate, with no action needed on our side.
- Open the Profile tab.
- Tap Account.
- Scroll down to Delete my account.
- Type DELETE in the confirmation field, then confirm.
Without the app
If you have uninstalled Expedys, or would rather not go through the app, write to us at the address below. You do not need to reinstall anything.
Include in your message:
- the phone number linked to your account,
- your name as it appears on the account.
We verify your identity before any deletion, then process the request within 30 days. In practice it is much faster.
What is erased
As soon as deletion is confirmed, this information disappears from our databases:
- your name, phone number and email,
- your profile photo, removed from storage,
- your home address,
- the link to your Apple or Google account, if there was one,
- any pending verification codes,
- payments started but not completed, which are cancelled.
Your account is deactivated at the same time: you can no longer sign in, and your number becomes available again for a new registration.
What we must keep
The history of your shipments and payments stays in our systems. We have no choice: international freight and handling funds impose accounting, tax and anti-money-laundering obligations on us.
These records no longer carry your identity. They remain attached to an account stripped of all personal data, and can no longer be traced back to you.
A question before you decide?
Write to us at contact@expedys.com or call +1 438 544 0767. Full details on how we handle your data are in our privacy policy.