Help
Need help?
Our team is here for you, 7 days a week. Two ways to reach us.
In-app chat
The fastest way: open the Expedys app, Profile tab → Help. Our team replies right in the conversation.
Available in the app
Support 7 days a week · Or email us: contact@expedys.com
Frequently asked questions
How do I track my parcel?
From the “Shipments” tab in the app, or the Tracking page on the site with your number. You also get a notification at each step.
How much does a shipment cost?
The price is all-in (shipping, customs and delivery). You see it before you pay, right in the app.
How do I pay?
Apple Pay, bank card or the Expedys Wallet — 100% secure payment.
Where is Expedys available?
Ship from Canada, France, the USA and more, to Guinea and across Africa.
How do I change or cancel a shipment?
Reach us via the in-app chat or by phone: we'll handle it with you as long as the parcel hasn't shipped yet.